Buying DJI and Rokid in Canada: Shipping, Returns and Warranty
Relia Editorial TeamShare
Relia ships across Canada, including Quebec, with free shipping on qualifying orders of CAD $499 or more. Our usual processing estimate is 1–3 business days, followed by an estimated 3–7 business days in transit. DJI and Rokid products sold by Relia include a one-year manufacturer warranty, subject to the manufacturer’s applicable terms.
Who you are buying from
Relia is the retail storefront of Relia Group Incorporated, founded in Markham, Ontario in 2024. We connect technology brands with the Canadian market through retail and business supply relationships. Our range includes DJI drones, handheld imaging, audio and lifestyle technology and Rokid AI glasses and accessories.
Read About Relia for our company background. Retailers, channel partners and organizations can use our business enquiries page to discuss their requirements.
Pricing and delivery
Store prices are in Canadian dollars before applicable tax. The checkout shows the tax and shipping calculation for your order and delivery address. The free-shipping threshold is CAD $499; check the final checkout summary, particularly if a discount changes the qualifying order value.
Processing and transit are separate stages. Allow 1–3 business days for processing and an estimated 3–7 business days after shipment for delivery. These are estimates rather than guaranteed arrival dates. See our shipping policy for the current terms and contact us before ordering if a particular delivery date matters to you.
Our 14-day change-of-mind return conditions
Relia offers a 14-day change-of-mind return or exchange window under the conditions in our refund policy. Products must be in good condition with no signs of use. Customers cover the return shipping cost for change-of-mind returns. We may refuse a return or exchange when these conditions are not met.
Contact support@reliahome.ca before sending an item back so we can review your request and provide the appropriate instructions. Keep the order details and packaging available. A change-of-mind return and a manufacturer warranty claim are different processes.
DJI and Rokid warranty support
DJI and Rokid products sold by Relia include a one-year official manufacturer warranty. Coverage, exclusions and the claim process follow the applicable manufacturer terms. A warranty does not mean every type of accidental damage, wear or handling issue is covered.
If you need help, send us your order details, model and a clear description of the issue. We can help you identify the appropriate next step. Keep your proof of purchase; it helps establish the product and purchase date when requesting support.
Quick answers
Do you deliver to Quebec?
Yes. Relia’s online store delivers across Canada, including Quebec.
Where can I ask a product question?
Use our Support & Contact page or email support@reliahome.ca. Include the exact model and package name when asking about compatibility.
Can I buy for a business or resale channel?
Yes, you can contact Relia Group Incorporated through business enquiries to discuss supply requirements. Availability and commercial terms are confirmed for each enquiry.
Before ordering, read the selected product’s package contents and compatibility information alongside our current policies. That combination gives you a clearer picture than a product name alone.
Sources and further reading
Prepared by Relia Editorial Team. Reviewed October 7, 2026. This guide explains buying considerations; it does not represent a hands-on product test. Check the selected product page and manufacturer documentation for current specifications and package contents.