Shipping Policy

At Relia Home, we aim to deliver your order quickly and safely. Please review our shipping guidelines below.

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Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

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Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on the destination and order weight/size.

• Standard delivery times (after dispatch):

  • Canada (domestic orders): 3–7 business days

  • United States: 7–14 business days

  • International: 10–21 business days (varies by destination and customs clearance)

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs inspections.

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Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package in real time.

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Shipping Restrictions

• We currently ship worldwide, except to regions restricted by law or shipping carrier limitations.

• Hazardous materials or oversized items may not be eligible for international shipping.

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Damages During Shipping

Even though we carefully pack every order, damages may occur during transit.

• If you receive a damaged item, please email photos and a description to support@reliahome.ca within 48 hours of delivery.

• Verified damages will be replaced at no additional cost to you.

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Customs, Duties & Taxes (International Orders)

• Customers are responsible for any customs fees, import duties, or local taxes imposed by their country.

• Relia Home is not responsible for delays caused by customs.

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Lost or Delayed Packages

• If your package is significantly delayed or lost, please contact us at support@reliahome.ca and we will assist you in resolving the issue with the carrier.