Privacy policy

Last updated: October 7, 2026

Relia Group Incorporated, trading as Relia ("we", "us" or "our"), operates www.reliahome.ca. This policy explains how we collect, use and share personal information when you visit our website, make a purchase, subscribe to updates or contact our team.

Information you provide

We collect information you provide when placing an order, creating an account, contacting support or making a business enquiry. This may include your name, email address, telephone number, billing and shipping address, order information, payment confirmation and the information you include in messages to us.

If you subscribe to our newsletter, we collect your email address to send the updates you request.

Website information and cookies

Our website and service providers may collect information about your device, browser, interaction with pages, and shopping activity. Cookies and similar technologies help operate the store, remember preferences, maintain shopping sessions and understand website use.

You can manage cookies through your browser settings. Blocking some cookies may affect store features. Where available, use the privacy controls displayed on our website. Our Your Privacy Choices page provides additional controls where applicable.

Google Analytics

We use Google Analytics to understand how visitors find and use our website and to improve the shopping experience. Depending on its configuration and your privacy choices, this service may use cookies and process information about your browser, device, pages visited and interactions with the site.

See How Google uses information from sites or apps that use its services and Google Analytics privacy information. Google provides an Analytics opt-out browser add-on for supported browsers.

Google conversion measurement

Our connected Google & YouTube app also uses Google tags to measure shopping actions and conversions for Google services, including Google Ads. The app currently has enhanced conversions enabled. Where supported and permitted by your privacy choices, this can send hashed customer-provided information, such as an email address associated with a conversion, to Google to help attribute conversions. Hashing does not make the information anonymous.

Learn more about Google enhanced conversions and how Google uses information from sites that use its services. You can manage available cookie preferences on our website and review your Google advertising preferences. Google Analytics opt-out tools apply to Analytics and do not necessarily disable every other Google tag.

How we use information

We use personal information to process payments and orders, arrange delivery, manage returns and warranty enquiries, provide support, respond to business enquiries, operate and improve our website, help prevent fraud and meet applicable legal obligations.

If you subscribe to marketing updates, we use your contact information for those updates. You can unsubscribe using the link in our marketing emails. You may still receive messages necessary to manage your orders or respond to your enquiries.

Service providers and disclosures

Our store is hosted by Shopify. Shopify and payment providers process information needed to operate the store and complete transactions. We also share information as needed with delivery carriers, support providers and analytics and conversion-measurement providers, including Google, for the purposes described in this policy.

For more information about Shopify, see Shopify’s Consumer Privacy Policy.

We may disclose information where required by law, to respond to lawful requests, protect rights and security, or in connection with a business transaction such as a merger or sale. Information may be processed outside Canada by our service providers and may be subject to the laws of the location where it is processed.

Retention and security

We retain information as needed for the purposes described in this policy, including order records, support, accounting, legal obligations and resolving disputes. Retention depends on the type of information and the service involved.

We use safeguards appropriate to the information we handle. No method of storage or transmission is completely secure. Please avoid sending payment card details, passwords or other sensitive information through our general contact form or email.

Your choices and requests

Depending on applicable law, you may request access to your personal information, corrections, deletion or information about how it is used, or withdraw consent to uses that depend on consent. Some information may need to be retained for legal obligations or ongoing transactions.

Contact support@reliahome.ca to make a request or raise a privacy concern. We may need to verify your identity before responding. You may also contact the privacy regulator responsible for your jurisdiction.

Children

Our store is intended for general adult shopping and is not directed to children. If you believe a child has provided personal information to us without appropriate consent, contact us so we can review the request.

Third-party websites

Links to brand websites or other third-party services lead to websites operated under their own privacy policies. Review those policies before providing information to them.

Updates and contact

We may update this policy to reflect changes to our operations, services or legal requirements. The current version and its last updated date appear on this page.

Relia Group Incorporated (Relia)
307 – 7270 Woodbine Ave
Markham, ON L3R 4B9, Canada
support@reliahome.ca