Warranty & Support
For DJI and Rokid products purchased from Relia in Canada, start your warranty enquiry with our team. We help you understand coverage and arrange the appropriate support route.
1-year official manufacturer warranty on DJI and Rokid products sold by Relia, subject to the applicable product, component and manufacturer terms.
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DJI warranty support
Relia is a DJI Authorized Dealer. Manufacturer warranty service covers eligible defects under normal, intended use. Coverage and any battery charge-cycle limits depend on the exact product and component; consumable parts are not necessarily covered for the same period.
Damage from crashes, incorrect use, unauthorized repairs or modifications may fall outside warranty coverage. Manufacturer inspection determines eligibility. If paid service is needed, request a quote before deciding how to proceed.
Rokid warranty support
Relia is Rokid's Official Canadian Distributor. Rokid AI glasses have a 365-day manufacturer warranty from receipt for eligible material, workmanship and hardware defects under normal use.
Loss, theft, accidental damage, liquid exposure, normal wear such as lens scratches, misuse and unauthorized modifications are not generally covered. For cases, cables and other accessories, contact us to confirm the terms for the exact item.
Start with Relia
- Email support@reliahome.ca with your Relia order number, product model and serial number, plus a clear description of the issue. Include relevant photos or a short video if helpful.
- Keep your proof of purchase. Tell us when the issue started and what troubleshooting you have already tried. We will help identify the next step.
- Wait for service instructions before shipping. The repair destination, items to include, shipping responsibility and any charges depend on the assessment. Do not send a product to our office without instructions.
Back up your recordings and other personal content before sending a device for service. Never send account passwords with your initial enquiry.
Warranty, returns and accidental damage
A warranty enquiry concerns a defect; a change-of-mind return follows our separate 14-day Return & Refund Policy. Products must be intact and without signs of use, and the customer pays change-of-mind return shipping.
Accidental damage protection is separate from the standard manufacturer warranty. Do not assume a protection plan is included unless the exact product listing explicitly says so.
This page summarizes how to obtain support through Relia. Manufacturer assessment and the applicable model-specific terms determine coverage. Nothing here limits consumer rights that apply under Canadian law.