Refund policy

Last updated: October 7, 2026

14-day returns and exchanges

Relia Group Incorporated (Relia) accepts change-of-mind return and exchange requests within 14 days of delivery. To start a request, email support@reliahome.ca with your order number and the product you wish to return or exchange.

Return conditions

Products must be intact, in the same condition in which they were received and without signs of use. Include the original packaging, all included accessories and your receipt or proof of purchase.

Relia may refuse a change-of-mind return or exchange if the product does not meet these conditions. Please obtain return approval before sending a product back. Return approval remains subject to inspection of the product we receive.

Return shipping

For change-of-mind returns and exchanges, the customer is responsible for the cost of shipping the product back to Relia. Pack the product securely and retain your shipping receipt and tracking details.

Relia covers shipping of an approved replacement item for an exchange. Any price difference between exchanged products will be confirmed before the exchange is completed.

Return address

Approved returns should be sent to:
Relia Group Incorporated
307 – 7270 Woodbine Ave
Markham, ON L3R 4B9
Canada

Contact us before returning an item so we can confirm the return instructions for your order.

Refunds

We will inspect your return and notify you of the outcome. Approved refunds are processed to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@reliahome.ca.

Damaged, defective or incorrect products

If your order arrives damaged or incorrect, contact us promptly with your order number, a description and photographs of the product and packaging. Keep the packaging while we review the issue. For verified shipping damage, Relia will arrange a replacement at no additional cost.

For a product fault or warranty question, contact us for assistance. DJI and Rokid products include a 1-year official manufacturer warranty, subject to brand terms, covered components and exclusions. Warranty assistance is separate from a change-of-mind return.

Your consumer rights

This policy does not exclude or limit any rights or remedies you have under applicable consumer protection law.